We accept returns within 15 days of the delivery date. To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase
To initiate a return, please contact our customer service team at info@decorpapa.com with your
order details. Once your return is approved, we will provide instructions on how to send the item back
to us.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of
your refund. If approved, refunds will be processed to the original payment method within 7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item,
please email us at info@decorpapa.com
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our
part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we
cannot guarantee receipt of your returned item.
For any questions, feel free to contact us.
Thank you for shopping with us!